Greetings, Readers!
Welcome to our in-depth exploration of the Water Revenue Bureau of Philadelphia, fondly known as the WRBP. As a trusted resource for all things water-related in the City of Brotherly Love, we’ve compiled this comprehensive guide to provide you with the knowledge and assistance you need.
Understanding the Water Revenue Bureau of Philadelphia
Mission and Responsibilities
The Water Revenue Bureau of Philadelphia is a critical department within the city’s government. Its primary mission is to ensure the provision of clean, safe drinking water to over 1.6 million residents and businesses in Philadelphia. WRBP is responsible for managing the city’s water distribution system, from source to tap, including infrastructure maintenance, billing, and customer service.
Organizational Structure
The Water Revenue Bureau of Philadelphia operates under the direction of the Philadelphia Water Department and is led by a Commissioner. The department is organized into several divisions, including Operations, Engineering, Customer Service, Finance, and Human Resources. Each division plays a vital role in the bureau’s operations, ensuring the efficient and reliable delivery of water services.
Services Provided by the Water Revenue Bureau
Water Distribution and Infrastructure
WRBP manages a vast network of pipes, pumps, reservoirs, and treatment facilities that distribute water throughout the city. The bureau ensures proper water pressure, flow rates, and quality standards. It also oversees the maintenance and repair of the water infrastructure to prevent leaks and ensure a stable supply.
Billing and Customer Service
Customers receive water bills on a regular basis, which reflect water usage and applicable fees. WRBP provides multiple channels for bill payments, including online portals, phone, mail, and in-person options at customer service centers. The bureau also offers assistance with payment plans and financial assistance programs for low-income residents.
Water Conservation and Education
The Water Revenue Bureau of Philadelphia places a strong emphasis on water conservation. It implements various programs to promote responsible water use, such as water audits, leak detection, and public outreach campaigns. The bureau also provides educational resources to schools, businesses, and the community to raise awareness about the importance of water conservation.
Rates and Fees
Water Rates
WRBP sets water rates based on a tiered system, with rates varying depending on water usage. The rates are periodically reviewed and adjusted to ensure the financial stability of the bureau and the provision of high-quality water services.
Other Fees
In addition to water usage charges, WRBP may impose additional fees for services such as late payments, meter replacements, and water line repairs. Customers can find a detailed breakdown of rates and fees on the bureau’s website.
Contact Information
Customer Service
Customers can reach the Water Revenue Bureau of Philadelphia via the following channels:
- Phone: (215) 685-6300
- Email: customerservice@phila.gov
- Website: https://www.phila.gov/water
Mailing Address
Water Revenue Bureau of Philadelphia
1101 Market Street, 18th Floor
Philadelphia, PA 19107
Conclusion
The Water Revenue Bureau of Philadelphia is a vital component of Philadelphia’s infrastructure, providing the city’s residents with a safe and reliable supply of water. We encourage you to explore the bureau’s website to learn more about its services and programs. For additional information, check out our other articles on water conservation, water billing, and other water-related topics.
FAQ about Philadelphia Water Revenue Bureau
How do I pay my water bill?
You can pay your water bill online, by mail, or in person at the Water Revenue Bureau office.
When is my water bill due?
Water bills are due on the 15th of each month.
What happens if I don’t pay my water bill on time?
If you don’t pay your water bill on time, you may be charged a late fee.
How can I get a water bill extension?
You can request a water bill extension by calling the Water Revenue Bureau at (215) 685-6300.
What is the water rate in Philadelphia?
The water rate in Philadelphia is $3.50 per 100 cubic feet of water used.
Can I get a water meter installed in my home?
Yes, you can get a water meter installed in your home by calling the Water Revenue Bureau at (215) 685-6300.
How can I report a water leak?
You can report a water leak by calling the Water Revenue Bureau at (215) 685-6300.
What is the Water Revenue Bureau’s phone number?
The Water Revenue Bureau’s phone number is (215) 685-6300.
What is the Water Revenue Bureau’s address?
The Water Revenue Bureau’s address is 151 N. 5th Street, Philadelphia, PA 19106.
What are the Water Revenue Bureau’s hours of operation?
The Water Revenue Bureau’s hours of operation are Monday through Friday, 8:00 AM to 4:00 PM.
